‘Although it can never be an easy decision to place a parent into residential care, my initial reservations and unease were quickly dispelled when I met the manager and the many carers and other support staff at Pilton House. The warmth and kindness shown to my mother, myself and to other members of our family has been very comforting. I have also been impressed by the professionalism and prompt response whenever any member of our family has had to contact Pilton House for whatever reason.’