Residential Care: An Introduction

Pilton House is a Georgian mansion set in beautiful landscaped grounds with its own access to the Rotary Gardens. The home provides person-centred residential care for 28 people who may have their lives impacted by dementia, difficulties with physical health or general frailty.

A highly trained and experienced team provide support that aims to promote emotional and physical well-being, independence and quality of life within a compassionate, friendly and caring home.

At Pilton House; choice, wishes and pleasures in life are at the heart of what we do. Those who live with us are encouraged and supported to make their own decisions in daily life. Every person is treated as an individual and as such chooses when to get up and go to bed, when, where and what to eat and whether they wish to join in with individual or group activities.

There are no restrictions on visiting and we welcome family and friends at any time, day or night. We encourage those closest to the people who live with us to maintain full and active relationships with their loved ones. We are aware that this will mean different things to different people. You may wish to enjoy meals together, go on outings with or without carer support, hold family parties in the home or have a quiet, relaxing and private space for visits.

Home to Home

If you decide to move to Pilton House we will support you every step of the way. Two people from our ‘Home to Home’ team will come and meet with you. During this time you will be able to tell us all about yourself. While we will need to ask you questions about practical issues such as the assistance you require and any medical conditions that you may have, the focus is on you as an individual. We want to know what you like and dislike, what is important to you, what you are proud of and what is still on your list to achieve. As a member of our Pilton House family, we want to help you live your life as you wish.

During the week before your move you will have opportunities to meet with our catering team, the maintenance team and one of our activities co-ordinators to plan and prepare for your arrival.

We will build your Home to Home passport. This is a book with all of your important information and it helps us to ensure that from the moment you come through the front door, our team are able to get to know you and support you.


At Pilton House, our focus is on supporting you to be as independent and active as possible.

We encourage you to take part in all areas of your home. There are opportunities to be involved with recruitment, staff training, decision making and planning of events, activities and the wider development of the home. We are focused on continuous improvement and hope that you will work with us to achieve this.

Our Team

Our team of trained and experienced staff are committed to ensuring that all who come to Pilton House are supported with respect and dignity. Your choices, wants and wishes are at the heart of the care provided. All staff receive specialist dementia care training and are champions for those who require their support.

Our values are promoted through staff induction, training and continuously through supervisions, reviews and appraisals. We expect staff to take care of each other as well as our residents and it is important that we build positive relationships within our team and take pride in your home and our place of work.

Our Values

  • Culture is everything
  • Build strong connections and relationships
  • Inspire each other and strive for excellence
  • Embrace fun, creativity and a little weirdness
  • Trust, respect and be honest
  • Face challenges with positivity and optimism
  • Be passionate, determined and courageous
  • Over – communicate
  • Learn, use and share knowledge, information and best practice
  • Encourage and support personal development and growth
  • Participate in, drive and commit to continuous development





Our regular meals include breakfast, morning tea or coffee, a two course main meal, afternoon tea and/or a three course supper. The menu is varied and seasonal with locally sourced produce. We are able to cater for special diets and are fully compliant with allergen legislation.

Snacks and fruit bowls are available in all communal areas at all times. If you choose to spend your time in your bedroom we will provide you with your own basket of snacks and treats for you to help yourself.

Meals are available at any time and our kitchen is always open. If you would like a bacon sandwich at 3 o’clock in the morning just ask one of our team!

A sample menu is included as an example. If you have a favourite food or meal that isn’t on our menu then just say. We are always looking for suggestions and if it is your favourite, it is probably someone elses too!

Throughout the month we have taster days. These include Indian, Chinese, Mexican and Italian dishes. We might have a smoothie morning, a cocktail afternoon or a cream tea. Families and friends are always welcome to come and join in too.


Our full time Activities Co-ordinators have many years experience in the care and support of the elderly, particularly with those with dementia. Often assisted by volunteers or work experience students, the activities team ensure that a full programme of sessions are available. These include arts and crafts, flower arranging, puzzles, crosswords, bingo, pet therapy, quizzes, film afternoons with ice cream and popcorn and music activities. For those who do not wish to take part, there are plenty of opportunities for a walk in the gardens, a cup of tea and a chat!


At Pilton House we love to know the people who come to visit us. What better way than to create a life story or memory box to share with others or simply record the significant events in your life. If you wish to write your life story please let us know.

Contact us

If you require further information or wish to make an appointment to visit, please contact us on 01271 342188.

We look forward to meeting you